| telephone
use
Common sense dictates
many of the components of any "telephone use policy."
For telephone exchange of sensitive information -- particularly
protected health information:
- conversations
should be conducted where they cannot be overheard, if at
all possible;
- the other person's
identity should be confirmed;
- only names and
callback numbers should be left on answering machines and
voicemail systems if a called party cannot be reached;
- sensitive information
should never be left on the answering machine or voicemail
device.
Telephone exchange
of information remains one of the most common forms of oral
communication. Attention to good practice is critical.
See also:
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