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Emailing and IMing > Quiz + Answers
 The
questions, answers and explanations are provided below. If
you disagree with our answer, or have additional questions,
please send email to pdpp@miami.edu.
Include the text of the quiz question(s) with which you disagree
in your correspondence.
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1. Can email and instant messages (IM) be considered part
of an organization's official documents, just like paper-based
correspondence?
A. No. Only paper-based correspondence is official.
B. Yes, but only email is official. IM is not.
C. Yes, both email and IM may be considered official.
D. It depends on whether a disclaimer notice is attached
to the message.
C is correct. Email is more likely to be considered
"official" than IM, but both have the potential.
The presence or absence of a disclaimer does not generally
affect a message's status.
• •
• • •
2. Are email and IM messages generally as secure as paper-based
correspondence like postal letters?
A. Yes. Such electronic messages are always more secure than
paper correspondence.
B. No. Electronic messages are generally not as secure --email
is often described as an electronic postcard.
C. It depends on whether encryption methods are being used.
D. B and C.
D is correct. Encryption methods can make email very
secure, but otherwise they are generally less secure than
a regular postal letter. "Electronic postcard" is
an apt simile.
• •
• • •
3. What kinds of things generally shouldn't
be included in email?
A. Material that could be considered libelous, obscene,
defamatory, harassing, racist, sexist or otherwise offensive.
B. Material that is extremely confidential.
C. Attachments that have not been screened for malicious
software.
D. All of these.
D is correct.
•
• • • •
4. Which of these will tend to make your email correspondents
happier?
A. Sending short, to-the-point email messages.
B. Sending fewer email messages.
C. Paying attention to grammar, spelling and formatting
in your messages.
D. All of these are good ideas.
D is correct. At least for the persons with whom
we correspond. Brevity, clarity and care are generally also
appreciated in IM.
•
• • • •
5. Which of these is a benefit of including a distinctive,
meaningful SUBJECT for your messages?
A. It can help recipients find messages on a particular
topic.
B. It can help recipients spot a spoof, spam or hoax message.
C. It is required by most email software before a message
can be sent.
D. All of these.
A and B are correct. Most email software will send
a message without a subject, though you may receive a warning
message. Just because you can, however, doesn't mean it's
a good idea.
•
• • • •
6. What is the benefit of including a "greeting"
in each email message?
A. It's just polite, the same as in a paper message.
B. It can help recipients identify a spam, spoof or hoax
message.
C. It's legally required.
D. All of these.
A and B are correct. As far as we know, there's
no legal requirement to be polite in any of the US states
or territories. Too bad, eh?
•
• • • •
7. What is the benefit of including a "signature"
with your contact information on each email message?
A. It's a courtesy to your correspondents, in case they
need to contact you by some medium other than email.
B. It identifies your official role in the organization,
if you include your title along with the other contact information.
C. It can help recipients identify a spam, spoof or hoax
message.
D. All of these are benefits.
D is correct. All of these are benefits.
•
• • • •
8. Everyone says you have to be careful about attachments
(attached files) in email messages. Why?
A. Email attachments can contain malicious software (malware).
B. Email attachments can contain highly confidential information,
some of it hidden from view.
C. Large email attachments can clog email systems and slow
down communications.
D. It's a myth. Email attachments are not really dangerous.
A, B and C are correct. If you picked D, go back
and do the course over again.
•
• • • •
9. Which of these is the most dangerous way to fill in an
email address in the TO, CC and BCC fields?
A. Typing in the address using only your own memory.
B. Replying to an earlier message.
C. Cutting and pasting.
D. Using the email systems's built-in address book.
A is correct, unless you have an extraordinarily
good memory. D has it's dangers, as we noted in the course.
•
• • • •
10. Which of these is/are true?
A. Priorities are sometimes ignored by recipients.
B. Delivery receipts do not guarantee that a message was
actually delivered.
C. Read receipts do not guarantee that a message was actually
read.
D. All of these are true.
D is correct.
•
• • • •
11. Which of these is/are generally true about a "recall"
request?
A. It will delete all copies of a previously-sent message.
B. It will delete all copies of a previously-sent message
that have not yet been read by the recipient(s).
C. It will delete all copies sent within your organization,
but not those sent outside it.
D. It will send another message indicating that the sender
wishes to recall the previous one.
D is correct. Which is why recalls are generally
a bad idea. Just sent the corrected messages with an explanation
(and an apology).
•
• • • •
12. Which of these is/are true?
A. REPLY ALL should always be used to send a response to
everyone who was a party to the original message.
B. REPLY should be used unless you believe everyone needs
to see the response.
C. It is generally OK to FORWARD messages without checking
with the original sender.
D. It is generally OK to FORWARD material that seems sensitive,
because it was the original sender's responsibility to check
it.
B is correct. All the others are generally bad ideas.
•
• • • •
13. Which of these is/are CORRECTLY defined?
A. Spam - Junk email, or, formally, unsolicited bulk commercial
email.
B. Spoof - Email that doesn't come from the person who appears
on the FROM line.
C. Hoax - Email that contains false information, such as
an offer that's too good to be true.
D. Phish - Email that tries to get sensitive information
by tricking you.
All are correctly defined.
•
• • • •
14. Which of these is true about printing and saving email
messages that contain sensitive information?
A. It's OK to print messages, but you have to protect the
printed copies (and shred them when no longer needed).
B. It's OK to save messages on the computer, but you have
to protect the computer.
C. It's OK to save messages on removable storage, but you
have to protect that removable media (and securely dispose
of it when no longer needed).
D. All of these are true.
D is correct. All of these are true.
•
• • • •
15. Which of these is/are true about deleting email messages?
A. Messages put in the "trash" are usually easily
retrieved with an un-delete command until the trash is "emptied."
B. Even after the trash is emptied, messages are probably
still out there on your hard drive somewhere and can be recovered.
C. Even if you get them off your hard drive entirely, they
are probably stored on your correspondents' computers as well
as the archives of various email server computers.
D. All of these are true.
D is correct. All of these are true.
• • • •
•
16. Which of these is/are true of confidentiality/non-disclosure
notices?
A. They should always be included, because they
provide clear legal protection.
B. They are a standard practice, but it is unclear
how much legal protection they provide.
C. State laws generally require them.
D. Federal and state laws generally require
them.
B is correct. Whether they should be
a standard practice, given their uncertain effects is a more
difficult question. If your organization requires them, then
by all means use them. But don't count on them to get you
out of trouble.
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